Key Facts
Location
Nottingham (Office-based)
Pay
£28,000 rising to £29,800 following a probationary period
Job Type
Full-time, Permanent | 37.5 hours per week
Start Date
As soon as possible
Who we are
Orange Moon Training is a government-approved training provider, delivering high-quality qualifications and CPD programmes for childcare and education professionals. We are listed on the Register of Apprenticeship Training Providers and support learners across the sector.
@Home Childcare provides trusted, high-quality childcare services to families. Together, we support parents, practitioners, learners, and apprentices at every stage of their journey, ensuring they receive guidance and support wherever they are in their careers.
We are committed to maintaining the highest standards of quality, compliance, and continuous improvement. We pride ourselves on our strong processes, high standards, and a supportive working environment. Safeguarding is at the heart of everything we do, and we follow safer recruitment practices to ensure the safety and wellbeing of all those in our care.
What’s the job?
Looking for a role where you can use your organisation, communication, and people skills to make a real impact?
Maybe you’ve worked in administration, sales, or a busy office environment, and you enjoy keeping things moving, staying on top of tasks, and making sure nothing slips through the cracks. You might be the kind of person who naturally follows things up, spots what needs doing next, and takes ownership without waiting to be asked.
This role sits right at the centre of a busy, growing organisation. You’ll be helping learners, employers, parents and childminders take their next steps, whether that’s starting training, enrolling onto a programme, or securing childcare.
It’s fast-paced, there are targets and deadlines, and there’s always something happening, but that’s what makes it rewarding. You’ll play a key role in keeping everything organised, on track, and moving forward.
This is a role for someone who takes pride in being the person who keeps everything running smoothly.
Day to day you’ll:
- Handle incoming enquiries via phone and email, ensuring quick and professional responses
- Speak with potential learners, employers, parents and childminders to progress enquiries
- Follow up consistently to move enquiries through to onboarding and enrolment
- Monitor enrolment pipelines, ensuring deadlines, targets and start dates are met
- Keep systems and records accurate and up to date
- Support enrolment and onboarding processes in line with funding and compliance requirements
- Liaise with internal teams to ensure processes are completed correctly and on time
- Track outstanding actions and step in where progress is slowing
- Provide updates and summaries to the management team when required
- Support the wider administration of both training and childcare services
You’ll suit this role if you:
- Are highly organised and naturally proactive
- Can manage multiple tasks and keep track of moving priorities
- Have experience in administration, sales, customer service, or a similar role
- Can spot problems early and take action to resolve them
- Work well as part of a team and communicate clearly with others
- Take ownership of tasks and follow them through to completion
- Are confident speaking to people on the phone and via email
- Enjoy working in a fast-paced environment with deadlines and targets
- Are comfortable using systems and keeping accurate records
What you’ll get:
- A varied role where no two days are the same
- The opportunity to play a key role in a growing organisation
- 25 days holiday plus bank holidays
- Your birthday off
- Company pension scheme
- Eye test vouchers
- Enhanced sick and emergency pay*
- Holiday purchase scheme*
- A supportive team environment where everyone works together
